Arcadia Counseling

Clinical Operations Coordinator

Arcadia Counseling - Lehi, UT - Full Time

Arcadia Counseling is seeking a Clinical Operations Coordinator to support the growth and operational excellence of our organization. With over 70 clinicians across our Sandy, Lehi, and Lindon locations, this role plays a critical part in helping our therapists succeed by ensuring schedules remain optimized, offices are utilized efficiently, and new clinicians are supported as they join the Arcadia team.

Our administrative model allows clinicians to focus on therapy while our operations team supports marketing, onboarding, scheduling coordination, billing and client services. The Clinical Operations Coordinator helps ensure this system runs smoothly and that clinicians have the support they need to build thriving caseloads.

This is an ideal role for someone who enjoys operations, organization, and working with people in a collaborative and supportive environment.

Come feel the difference!
www.arcadiacounseling.com

Responsibilities

  • Coordinate and monitor clinician schedules to ensure optimal utilization and availability for clients
  • Support the onboarding process for new clinicians, including scheduling setup, orientation coordination, and operational readiness
  • Work with leadership to ensure clinician caseloads remain full and balanced
  • Assist with office utilization planning across multiple locations
  • Monitor referral flow and assist with clinician marketing visibility and profile optimization
  • Coordinate scheduling adjustments related to clinician availability, leave, or schedule changes
  • Collaborate with the administrative and leadership teams to improve operational processes
  • Assist in implementing operational improvements that support clinician productivity and client access to care
  • Maintain accurate operational records and reports related to scheduling and utilization
  • Support special operational projects as the organization grows
Requirements

Qualified candidates should demonstrate strong organizational and operational coordination skills.

Preferred qualifications include:

  • Bachelor’s degree or relevant professional experience in healthcare administration, operations, or business coordination

  • Experience in healthcare, behavioral health, or clinic operations preferred

  • Strong organizational and project coordination skills

  • Ability to manage multiple priorities and timelines

  • Strong communication and interpersonal skills

  • High attention to detail and operational problem-solving ability

  • Proficiency with office software platforms and scheduling systems

What We Offer

  • Competitive salary

  • Group health, dental and vision insurance options

  • W2 employment model with access to a 401k program with a 4% employer match

  • Paid time off

  • Health Savings Account options

  • Supportive leadership and collaborative environment

  • Opportunities for professional growth and advancement

  • The opportunity to help support clinicians who are changing lives in our communities

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401k and Roth retirement plan
  • 4% retirement plan match
  • Health savings account
  • Paid time off
  • Amazing team culture and collaborative support
  • Career advancement opportunities

Who We Are

Arcadia Counseling is a locally owned and operated mental health organization serving communities throughout Utah. Our mission is to help people live happier, healthier, and more successful lives by ensuring access to skilled and compassionate clinicians.

Our administrative team plays an essential role in supporting our clinicians so they can focus on what matters most—helping clients

Apply: Clinical Operations Coordinator
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Do you have experience working in healthcare, behavioral health, or a clinical setting?*
What is the highest degree you have completed that is relevant to this position?*
How many professionals or staff members have you managed schedules for at one time?*
Which scheduling or operations platforms have you worked with? (Select all that apply)*
Have you previously worked in a role responsible for helping professionals maintain full schedules or caseloads?*
A clinician has multiple open appointment slots and a lighter caseload than others. What steps would you take to help fill their schedule?*
Which office software are you comfortable using?*
This role requires working closely with clinicians and leadership. How would previous coworkers describe your communication style?*
What interests you about working in an operations role supporting mental health clinicians?*
If you joined Arcadia and were asked after 90 days how you improved operations, what would you want that answer to be?*
Tell me about a process or system that was inefficient in a previous job. What did you change and what was the result?*
Imagine one clinician’s schedule is only 50% full while others are booked out two weeks. Walk me through how you would approach solving that.*
In this role you might be balancing schedule issues, onboarding a new clinician, and handling requests from leadership at the same time. How do you prioritize when everything feels urgent?*
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