Receptionist

Lehi, UT

Part Time to Full Time

Entry Level

Arcadia Counseling in Lehi and Lindon is looking for part-time and/or full-time Receptionists. In this role you will perform a variety of administrative and clerical tasks at our front desk. As a Receptionist, you will be the first point of customer contact for our company. Duties focus on offering administrative support to our therapists and clients, including answering phone calls, responding to emails and texts, onboarding clients, and billing.

To be successful as a Receptionist, you should have a friendly demeanor, as customer service is a key aspect of the role. Multitasking and stress management skills are essential for this position. You must be able to manage emergencies promptly and effectively. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.

Responsibilities

Greet and welcome therapists and clients as soon as they arrive at the office
Communicate promptly with therapists and clients through phone calls, texts, and emails
Manage therapist calendars, schedule clients, onboard new clients, and verify insurance benefits
Provide basic and accurate information in-person and via phone/text
Update and maintain accurate client information in our company platform
Ensure reception area is tidy and presentable, with all necessary supplies

Skills

Proven work experience as a Receptionist, Front Office Representative or similar role
Proficiency with computers, websites, technology
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills, with an eye for detail
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude

Bonus Skills:

Experience in the Mental Health Industry
Experience with SimplePractice
Experience with Insurance Billing
Experience with Credentialing

Benefits:

401(k)
401(k) matching
Dental insurance
Dependent health insurance coverage
Flexible schedule
Flextime
Gym membership
Health insurance
Opportunities for advancement
Paid time off
Retirement plan
Vision insurance

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Receptionist

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